Right of Withdrawal

Soc. Agr. Paltrinieri Gianfranco s.s,
info@cantinapaltrinieri.it

The “Right of Withdrawal” means the Consumer's right to cancel the purchase of goods simply because they have changed their mind, without being required to provide any reason, subject to the obligations described below.

The legally established and regulated “Right of Withdrawal” must not be confused with the commercial formula known as “satisfied or refunded,” which is not regulated by law and is often used solely for marketing and promotional purposes.

To exercise the Right of Withdrawal pursuant to Italian Legislative Decree No. 206/2005 (Consumer Code), a registered letter with acknowledgment of receipt must be sent within 10 working days from receipt of the products to the following address:
Soc. Agr. Paltrinieri Gianfranco s.s., Via Cristo, 49

In the case of fax or email communication, the Right of Withdrawal must always be confirmed by registered letter with acknowledgment of receipt within 48 hours to the following address:
Soc. Agr. Paltrinieri Gianfranco s.s., Via Cristo, 49, 41030 Sorbara (MO), Italy

Our reply will be sent by email or postal mail. It is not possible to exercise the Right of Withdrawal for only part of the purchased goods. Customers purchasing with a VAT number are not entitled to exercise the Right of Withdrawal. Returned goods must be shipped within 10 days of our confirmation sent by email, fax, or post.

Products to be returned must be completely unused, contained exclusively in their original packaging, unopened and unaltered in any way, and shipped to:
Soc. Agr. Paltrinieri Gianfranco s.s., Via Cristo, 49, 41030 Sorbara (MO), Italy.

If returned products are not in their original packaging or show any signs of use under any circumstances, the Right of Withdrawal shall automatically be deemed forfeited. Consequently, the products will not be accepted and will be immediately returned to the sender at their expense.

User Data is collected to enable the Owner to provide its services, as well as for the following purposes: Spam Protection, Analytics, Contacting the User, Interaction with Social Networks and External Platforms, Content Commenting, and Payment Management.

The types of Personal Data used for each purpose are described in the specific sections of this document.

The total amount paid on the invoice, less any ancillary costs incurred by the Company (packaging, shipping costs, refurbishment costs), will be refunded no later than 30 days after receipt of the returned goods.
The refund will be issued by bank transfer to the account specified by the Consumer. The only costs borne by the Consumer will be those related to returning the goods.

For civil disputes concerning the application of the “Right of Withdrawal,” mandatory territorial jurisdiction shall lie with the court of the consumer’s place of residence or domicile, provided that it is located within the territory of the Italian Republic.

Any complaint must be submitted online by email or fax. Complaints made by telephone shall not be considered validly submitted. The Customer/Consumer will receive an email confirming the opening of the complaint within three working days. The same communication will include instructions for handling the procedure and any requests for clarification or documentation.

For complaints submitted within six months of delivery, the Company reserves the right to verify the existence of the defect reported by the Customer/Consumer at the Company's premises before granting any remedy provided under warranty regulations. Goods found to be defective and purchased within the previous six months will, of course, be replaced.

The shipping costs for returning defective goods are always borne by the Customer/Consumer. Reshipment costs, within six months of purchase, are borne by the Company. Shipments sent by the Customer/Consumer to the Company with freight charges payable upon delivery will not be accepted.

In such cases, the goods will be refused and returned to the sender. The Customer/Consumer may cancel a purchase order within 12 hours of placing it by notifying the Company via email or fax. Telephone cancellations will not be considered valid. In the event of failure to collect ordered goods for any reason, refusal of goods upon delivery, or cancellations beyond the permitted deadlines, the Customer/Consumer who formally placed the order shall in all cases remain responsible for paying the related shipping and return costs incurred by the Company, which will provide details of the exact amount.

Without prejudice to the legal protections granted to the Buyer regarding the “Right of Withdrawal,” and outside the cases covered by such legislation, in the event of default by the Buyer, pursuant to applicable laws governing sales contracts and, in particular, the protection of Seller's rights, the purchase order shall constitute a legally binding contract. Therefore, considering the Customer’s/Consumer’s contractual breach as a financial loss unfairly suffered, the Company reserves the right to undertake any lawful procedure, including legal action, to recover the costs incurred.